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 Terms and conditions of Pathology Care

 Please read these terms & condition carefully. By continuing to access & use our website & application you confirm that you accept our term & condition described herein. If you don’t agree the term & conditions do not use our website.

Welcome to Pathology Care website & Application. The website or application is managed by Pathology Care having its registered office at 5/771, Vikas Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010.

The Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you.

Booking terms and conditions are applicable for you’re confirming booking with Pathology Care:

  • Me, my family member (as Customer), anyone at home are not suffering from flu-like symptoms like fever, cough, breathlessness, sore throat, etc. 
  • Me, my family member (as customer) anyone at home currently are not at risk in any manner from Covid-19. 
  • I have not travelled internationally in the last 14 days. 
  • I have not come in contact with any COVID-19 positive patient in the last 14 days.
  • I understand that while Pathology Care is taking all necessary safety and hygiene precautions, it cannot be held liable in the unfortunate event that me, my family member or the sample collection professional is diagnosed with COVID-19. 
  • Your test will be performed at a Pathology Care associated partner lab nearest to you or as per Pathology care option availability. 
  • All the bookings done for Covid-19 test will be collected and tested by ICMR approved Lab partner. You booking will be assigned to any of the lab partner nearest to your location. 
  • Whatever data you are submitting at the time of booking Pathology care. Pathology care & its partners will be allow using your details to contact or any further communication through SMS, email promotional event etc. No DND case will be applicable when u accepting our T&C. 
  • We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors.
  • Social Media display promotion Image & sms for packages cost might be change at the actual time of booking which will communicated to all customer. 
  • Free Doctor consultation will applicable in few a packages which will be communicated at the time of booking.
  • Any promotion material can be changes at the time of booking.

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings. Pathology care & its partners can cancel the booking any circumstance in this case any judicial case will not applicable. Refund will be applicable according to company policy.

Customer can cancel the booking till that our sample collection person visit did not confirmed after that charges will be applicable.

Refund in case of cancelation will be applicable according to Pathology care & it partners policy.


Pathology care & our partners may occasionally promote their Services on the website & application available for you to purchase. We try to provide our customer to offer good quality Services and materials at competitive prices but we have no control over them; we do not endorse the Services they offer, or give you any assurance that they will be suitable for your needs. It is your responsibility to satisfy yourself in this regard and we have no liability in connection with the same. All promotions are for limited period and subject to special terms and conditions, which are in addition and not to the terms and condition stated herein.

To avoid any doubt, it is hereby clarified that any reference of the term offered for sale by the company & our partners, as appearing in the agreement, shall be construed solely as an ‘invitation to offer for sale’ by Pathology care & its partners .

 Pathology care cash back OFFER

  1. Cash back Offer is a applicable according to mention in test description.
  2. Cash back price will reflect in pathology care account after completion of process within 48 – 72 hours after report generated.
  3. Cash back amount cab be use in next booking or you can get it transfer in your back account after 90 days of report generated.
  4. It can be canceled in case of any miss conduct or in any legal issue.
  5. Cash back will not be applicable in any canceled booking


You may be provided with links on the Application that direct you to third party websites / applications / content or service providers (collectively “Third Party Content”).

Links to such third party applications are provided for your convenience only. Please exercise your independent judgment and prudence when visiting / using any Third Party Content via a link available on the website. Should you decide to click on the links to visit such Third Party Content, you do so on your own volition. Your usage of such Third Party Content is subject to the terms of use of the respective Third Party Content and Pathology Care is not responsible for your use of any Third Party Content.

We do not extend the Agreement to any other websites/applications except for this Application. We do not make any warranty or give any security to the personal information disclosed by you to the other websites/applications, even if such websites/applications are linked to our Application or they are using our application link.

Pathology Care does not endorse any Third Party Content that you may be directed to from the Application.

Pathology Care Responsibility

It is hereby clarified Pathology Care’ obligation to carry out appropriate background and reference checks and to validate qualification of Pathology Care does not go beyond ensuring that the Pathology Care was registered with relevant state professional councils or central professional council at the time of engagement and had a certificate of good standing from the relevant professional council at the time engagement.

 All User Content shall be recorded, saved and stored electronically on a secure cloud database/server managed by the Service Provider / Storage Service Provider. Pathology Care shall take best efforts to ensure that the Cloud Service Provider/ Storage Service Provider uses appropriate levels of encryptions to protect data and takes all necessary precautions. Pathology Care will however not be responsible for any cyber data theft from its Application or the Service Provider’s/ Storage Service Provider’s databases.

 User Responsibility: 

  •       You use of this Application shall be subjected to the following terms and conditions. 
  •       You will observe and comply with the terms and conditions of the Agreement in letter and spirit
  •       You will provide full and accurate information about your health, medical history and personal care needs. 
  •       You will strictly adhere to the advice and instructions given by Pathology Care from time to time. 
  •       You will not delete or modify any content of the Application including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or logos, that you do not own or have express permission to modify. 
  •       You will not make out, decompile, reverse engineer, or disassemble the Pathology Care content. 
  •       You will not use any engine, software, tool, agent or other device or mechanism to navigate or search the website. 
  •       You will not remove any copyright, trademark registration, or other proprietary notices from the application. 
  •       You will not frame or hotlink or deep link any Pathology Care Content.

You will not use the Application and / or Services in any way that is unlawful, or harms Pathology Care or any other person or entity, as determined in the Pathology Care sole discretion.

You will not engage in any form of antisocial, disrupting, or destructive acts, including ‘flaming’, ‘spamming’, ‘flooding’, ‘trolling’ &‘phishing’ as those terms are commonly understood and used on the Internet.

 Payment Fees & Taxes

You agree to pay all Service fees, consulting fees, reasonable out of pocket expenses and other fees applicable to your use of the Services. While Pathology Care will strive to give you a fair estimate of fees in advance, the actual fee may be dependent on the type of Services that you purchase and may vary based on the number or duration of the Services subscribed to.

You are solely responsible for payment of all taxes, legal compliances, and statutory registrations and reporting. Pathology Care is in no way responsible for any of the taxes except for its own income tax.

The fees could be paid online through the facility made on the Application. Third parties support and services are required to process online fee payment. Pathology Care is not responsible for any loss or damage caused to User during this process as these third parties are beyond the control of Pathology Care.

At the sole discretion of Pathology Care, the fees could also be paid offline and be either collected personally from the User or required to be mailed to Pathology Care at the following address: 5/771, Vikas Khand, Gomti Nagar, Lucnkow Uttar Pradesh 226010.

All fees are exclusive of taxes. The payment process would be complete only on receipt of the amount to Pathology Care designated bank account.

In order to process the payments, Pathology Care might require details of your bank account, credit card number etc. Please check our privacy policy available here on how Pathology Care uses the confidential information provided by you.

Refund & Cancellation Policy

For internet-based subscription Services, You are free to cancel the Service at any time. Pathology Care shall refund any unexpended advance fees paid by you at the time of cancellation of the Service. In case you wish to seek a refund of the advance paid by you because you do not agree with a modification to the Agreement, please write to contact@pathologycare.com we will process refund of the unexpended amount.

Subjected to terms under clause ‘Use of Services’ of this Agreement for all home-based Services, Pathology Care shall provide refund of any unexpended advance fees paid by You if:

Pathology Care is not able to deliver the Services and/or Products for any reason. In case You wish to seek a refund of the advance paid by you because you trusted;

Pathology Care Service is not as per the specification provided on the Application or in case of any valid discrepancies please write to contact@pathologycare.com within 7 working days from availing the services. Pathology Care will process a refund of the unexpended amount provided internal investigation confirms the claim made by you.


You understand that there are inherent risks involved in receiving medical services over a mobile/computer platform, which include. Information transmitted may not be sufficient (e.g., poor resolution of images) to allow for appropriate medical decision making by a Pathology Care;

  • Your Pathology Care may neither be able to provide medical treatment to You nor provide for or arrange for care that You may require in the case of an emergency. 
  • Delays in medical evaluation and treatment could occur due to deficiencies or failures of the website. 
  • Security protocols could fail, causing a breach of privacy of your confidential medical information. 
  • A lack of access to complete medical records may result in errors in medical judgment.

User may expect the anticipated benefits from the Services provided by Pathology Care and its authorized representatives, but no results can be guaranteed. User’s condition may not be cured or improved, and in some cases, may get worse.

 Applicable Law, Jurisdiction of courts & disputes resolution

The information provided under this website and the terms and conditions therein are governed by and to be interpreted in accordance with laws of India.

The parties shall be bound to submit all disputes and differences howsoever arising out of or in connection with this Agreement to arbitration by one (a) arbitrator, mutually appointed by the parties. The arbitration shall be governed by the Arbitration and Conciliation Act, 1996 as amended from time to time. The seat and venue of arbitration shall be Lucknow, Uttar Pradesh. Subject to the aforesaid, the competent courts of Lucknow, Uttar Pradesh shall have jurisdiction to grant urgent interim reliefs to the parties.

The parties shall have the right to apply to a court of competent jurisdiction to obtain interim injunctive relief in respect of any dispute, pending resolution of such dispute in accordance with the Agreement.